Privacy policy

Mainprint ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mainprint.co.nz or use our services.

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Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a printing quote through our website
• Contact us via email, phone, or contact form
• Subscribe to our newsletter or marketing communications
• Place an order for printing services
• Interact with our website
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This information may include:

• Name
• Email address
• Phone number
• Company name
• Postal address
• Project details and specifications
• Payment information (processed securely by our payment provider)

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Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

We collect this information through cookies and similar tracking technologies. See our Cookie Policy below for more details.

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How We Use Your Information

We use the information we collect to:

• Provide printing quotes and respond to enquiries
• Process and fulfil printing orders
• Communicate with you about your orders and projects
• Send you marketing communications (only if you've opted in)
• Improve our website, products, and services
• Analyse website usage and performance
• Comply with legal obligations
• Prevent fraud and maintain security

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How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

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Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Printing partners (Ultimo Group and Print Cave) to fulfil your orders
• Payment processors to handle transactions securely
• Email service providers for communications
• Website hosting and analytics providers
• Courier services for delivery

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

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Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

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Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Quote requests: Retained for 2 years
• Customer order information: Retained for 7 years (for accounting and legal purposes)
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics data: Retained for 26 months

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Your Rights and Choices

Under the New Zealand Privacy Act 2020, you have the following rights:

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Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

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Deletion

You can request that we delete your personal information, subject to certain legal exceptions (e.g., information we're required to retain for accounting or legal purposes).

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Marketing Opt-Out

You can unsubscribe from our marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at production@mainprint.co.nz
• Calling us on 09-415-1572

Note: Even if you opt out of marketing emails, we will still send you transactional emails related to your orders and quotes.

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Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

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Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage.

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What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

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Types of Cookies We Use

Essential Cookies: Required for the website to function properly (e.g., maintaining your session, security features).

Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics). This information is aggregated and anonymous.

Functional Cookies: Remember your preferences and choices (e.g., quote form information).

Marketing Cookies: Track your browsing activity to show relevant advertisements (only if you consent).

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Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when you close your browser

Please note that if you disable cookies, some features of our website may not function properly.

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Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Secure servers and data storage
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

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Third-Party Websites

Our website may contain links to third-party websites (e.g., social media platforms, partner websites). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

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Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically.

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Mainprint

‍Email: production@mainprint.co.nz

‍Phone: 09-415-1572

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Privacy Officer

For privacy-related enquiries or to exercise your rights under the Privacy Act 2020, you can contact our Privacy Officer at:

Email: production@mainprint.co.nz

‍Phone: 09-415-1572

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Complaints

If you believe we have breached the Privacy Act 2020, you have the right to make a complaint to:

Office of the Privacy Commissioner

‍Website: www.privacy.org.nz

‍Phone: 0800 803 909

Email: enquiries@privacy.org.nz

However, we encourage you to contact us first so we can address your concerns directly.

This Privacy Policy is governed by the Privacy Act 2020 (New Zealand) and applies to all personal information collected by Mainprint through our website and services.